Improved IT Capacity Planning
for VieCuri Medical Center


The VieCuri Medical Center is a top clinical teaching hospital (STZ) that has hospital locations in Venlo and Venray and clinics in Panningen, Horst, and Reuver covering 280,000 citizens in the southern part of the country. VieCuri employs more than 3,000 staff and has 450 hospital beds.

Epicflow helps me getting our projects to meet the strategic goals of our organization. My favorite feature is the “What If Analysis” which gives us the ability to see what is going to happen if we proceed the way the things are happening now.

Nancy Underwood

PMO, VieCUri

Production Challenges

The current target of the hospital’s IT Department is providing twice as much healthcare technology to the population faster and more efficiently and allowing the hospital to open its doors to twice as many patients. To accomplish this goal, management had to determine if the IT Department would have enough capacity to respond to the flow of project requests from the hospital.

Using Epicflow

In VieCuri’s case, it turned out that the IT team could cope with only ten projects in parallel, while the hospital kept sending over requests for the hundreds. Epicflow gave management the warning signal that the hospital was badly in need of IT resources. Even though VieCuri’s management found themselves on the wrong end of capacity planning, they’re now able to make better resource allocation decisions, forecast load based on their backlog, and hire the exact number of people they need to provide good care to the constantly rising number of people.

The CIO of VieCuri’s IT department, Stef Mentzel, has been using Epicflow and its earlier version for about eight years now. He finds the solution especially helpful in making accurate capacity projections. Epicflow has become a valuable addition to VieCuri’s hospital management system because it fills in the gaps that MS Project leaves in capacity management. What sets Epicflow apart from other PM solutions is its what-if algorithm that calculates how many projects the team will still be able to undertake without being overloaded.

What do you like about Epicflow?

  • As a PMO at a large Dutch medical center network with 3000 employees, 26 projects in progress, and about 350 projects waiting to start within one to three years, I face project and resource management challenges every day. MS Project isn’t enough for our complex environment, and we integrated Epicflow to upgrade this PM system to the multi-project level.
  • Epicflow helps me get our projects to meet the strategic goals of our organization. As medical centers, we must meet healthcare demands in the Netherlands with budgetary and resource constraints. This resource management tool helps us work at full capacity, and I can see when there’s a need to add more people.
  • Epicflow helps our project managers to see the most urgent projects and to resolve resource allocation conflicts before they happen.
  • One of the newest features I like in Epicflow is the What If Analysis, which gives us the ability to see the future. I can see what will happen if we proceed the way things are happening now. Normally, people who lead projects look at what happened in the past and don’t look at what may block projects in the future. The What If Analysis provides us with this opportunity so that I may act now and prevent bottlenecks in the future.
  • Epicflow’s team supports us at every stage with professional consultancy and fast fixes if needed. The product is actively developing, and every two weeks they add more functionality to make complex environments less frustrating.
Positive changes in VieCuri productivity thanks to Epicflow